(208) 882-3434

How we’re working to protect your eye health, and our community’s health.

As we enter an unprecedented time in working to stop the spread of COVID-19, we wanted to let you know about some of the measures that Moscow and Pullman Family Eye Care have implemented to keep our patients, providers, employees and community safe. 

We remain open to provide critical eye care services to our patients, but are limiting non-urgent services and reducing capacity to improve safety and reduce the risk of transmission during the COVID-19 outbreak. 

Here are some of the most current measures we are taking, with the recognition that these may change on a daily, or even hourly basis based on the latest guidance from our local, state and national partners.  

  • Limiting Capacity. We’re limiting the number of patients and staff in our practice at any given time, temporarily reducing overall patient volume and prioritizing patients with urgent medical eye care needs.  Patients with non-urgent eye care needs may be asked to reschedule their exam to a later date.

  • Pre-Screening. We’re pre-screening all patients by phone, and at the entrance to our clinics. In addition to our screening questions, patients will have their temperature checked when entering.   Patients who are displaying possible symptoms of COVID-19 or at risk of exposure will be rescheduled for a later date.

    We ask that you proactively reschedule your appointment by calling (208) 882-3434 if you’re experiencing a fever, cough, cold, shortness of breath or difficulty breathing, if you’ve traveled outside of the country, or to an area with a high incidence of COVID-19 in the last 2-weeks, or think you may have been exposed.

  • Distributing Patient Visits. As necessary, we may move some visits between our Moscow and Pullman offices over the coming weeks, to physically distribute patients between the two offices and further reduce contact.  It’s possible that your visit may be relocated from one office to another, to help accommodate these efforts.

  • Additional Protective Equipment. During your exam, your eye care provider, technicians and support staff may be wearing masks, and you may be asked to wear a mask as well regardless of your symptoms.

  • Limiting Visitors. We’re asking that all patients come to their appointments unaccompanied, with the exception of a single parent or guardian for children, or single caregiver for patients requiring accompaniment by a caregiver.

  • Parking Lot Waiting Room. If at any point you arrive for a visit when we have a  number of people in our office that won’t allow for appropriate social distancing, you may be asked to wait in your car until we can take you directly to your exam room.

  • By Appointment Only. We’re temporarily suspending walk-in optical services. If you need glasses or contacts during the coming weeks, we’re happy to help. Please call to allow us to serve you remotely, or arrange a time for your visit when we can maintain appropriate social distancing.

  • Limited Surgical Procedures. Some non-emergent surgical procedures may need to be postponed or rescheduled, in coordination with our local hospital and surgery center partners and health authorities.

  • Best Practices In Our Practice. We’ve limited and rearranged seating in our waiting areas to allow for appropriate social distancing, and removed our children’s play area, magazines, literature and other surfaces that are difficult to disinfect.  In addition to our standard practices for disinfection, we’ve implemented additional sanitization processes for high-touch areas within our practices.  

We thank you for your understanding, flexibility and patience.  The health of our patients, and community has always been, and will continue to be our top priority.  

If you have any questions, please don’t hesitate to call: (208) 882-3434.